NGOKWA Travells -

Welcome - Karibu at NGOKWA Travells

Welcome – Karibu at NGOKWA Travells
We are your specialists for bespoke safaris in Tanzania, tailored specifically to your needs.
Our network includes contacts in Germany and Tanzania.
We offer you direct contact and personalised support during the planning and preparation of your trip, and of course throughout your journey.

We turn your safari into unforgettable moments.
Your satisfaction is our commitment and our goal.
Your adventure, your memories, your dream holiday – in the natural wonder that is Tanzania.

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Our guides convey the freedom of nature,
the fascination of the wilderness and the wildlife through in-depth knowledge and years of experience.
On our safaris, you are in safe hands.
You will travel in our 4x4 Toyota Land Cruisers to the destinations on your itinerary.
We ensure that you arrive at the right place at the right time.Through personal experience, individual planning and direct support, we offer you an unforgettable journey.

Your team at NGOKWA Travells - Safaris with passion and heart

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Contact

Have we sparked your interest in an unforgettable trip to Tanzania?

Get in touch with us. We look forward to hearing from you.
Simply fill in the form below to send us a message.
We will get back to you within 48 hours.

NGOKWA Travells
Mail: [email protected]

In addition to safaris, you can of course book optional extras:Visit to a Maasai village
Hot air balloon ride in the Serengeti
Hiking on Kilimanjaro
Hiking on Mount MeruCombine your stay in Tanzania with relaxation on the stunning beaches of Zanzibar.

Let us know YOUR wishes
and we at NGOKWA Travells will create an unforgettable journey for you to the wondrous world of Tanzania

Travel information

Privacy Police

1. Introduction
The protection of your personal data is our top priority. This privacy policy explains the nature, scope and purpose of the processing of personal data (hereinafter referred to as “data”)
in connection with the online service. This includes the associated website, features and content, as well as external online presences, such as social media
profiles (hereinafter collectively referred to as the “online service”). Your personal data will be treated confidentially and we strictly comply with statutory data protection regulations as well as the
provisions of this privacy policy.General Information
This privacy policy provides you with a comprehensive overview of what happens to your personal data when you visit this website. Personal data
refers to any information that can be used to identify you personally. Please refer to this full privacy policy for detailed information on data protection.Data controller
Data processing on this website is carried out by the website operator.
The contact details of the data controller can be found in the ‘Data controller’ section of this privacy policy. Collection of your data Personal data is collected, on the one hand, when you actively provide it,
e.g. by filling in a contact form. Other data is collected automatically or with your consent when you visit the website via the controller’s IT systems. This
primarily consists of technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you access the website.Use of your data
Some of the data is collected to ensure the website functions correctly. Other data may be used to analyse your user behaviour in order to optimise the service
and tailor it to your needs.Transfer of data to external parties
In the course of the controller’s business activities, it may be necessary to transfer personal data to external parties. Such transfers take place exclusively under certain
conditions: where the transfer is necessary for the performance of a contract; where there is a legal obligation, for example to tax authorities; where there is a legitimate interest pursuant to Article
6(1)(f) of the GDPR, or where another legal basis permits the transfer of data. Where external service providers are used for data processing, the transfer of
personal data takes place exclusively on the basis of a valid data processing agreement in accordance with Article 28 of the GDPR. Where joint processing of the data with
other bodies takes place, a joint processing agreement is concluded in accordance with Article 26 of the GDPR.Withdrawal of consent to data processing
Certain data processing operations may only be carried out with your explicit consent. This consent may be withdrawn at any time. The lawfulness of the data processing carried out up to the time of
withdrawal remains unaffected by the withdrawal. Right to object to specific data processing operations and marketing activities (Art. 21 GDPR)
If the processing of your personal data is based on Article 6(1)(e) or (f) of the GDPR, you have the right to object to this processing at any time, provided
you have grounds relating to your particular situation. This also applies to profiling based on these provisions. You can find the specific legal basis for the data processing
in this privacy policy. In the event of an objection, the controller will no longer process your personal data unless compelling legitimate
reasons can be demonstrated which override your interests, rights and freedoms, or the processing serves to assert a legal claim.Exercise or defend legal claims
(objection pursuant to Article 21(1) of the GDPR). If your personal data is used for direct marketing purposes, you have the right to object to this processing at any time. This also applies to profiling,
provided it is related to direct marketing. Following your objection, the controller will no longer use your personal data for these marketing purposes (objection pursuant to Article 21(2) of the GDPR).Rights under the General Data Protection Regulation
You have the right to lodge a complaint with a competent supervisory authority in the event of a breach of the GDPR. This right may be exercised, in particular, in the Member State
in which you have your habitual residence, your place of work or the place where the alleged infringement occurred. Other administrative or judicial remedies remain unaffected by this
. Personal data processed automatically on the basis of consent or to fulfil a contract may be requested in a structured, commonly used and machine-readable
format. Upon request, this data may also be transferred directly to another controller, provided this is technically feasible.
Every data subject has the right to obtain, free of charge, information regarding their stored personal data, its origin, recipients and the purpose of the data processing
. Furthermore, there is a right to the rectification or erasure of this data, provided that legal provisions permit this. If you have any further questions or concerns regarding personal data, you may contact the data controller at any time. You have the right to request the restriction of the processing of personal data,
if the accuracy of the data is disputed and a verification is pending. In the event of unlawful processing, the restriction of data processing may also be requested instead of erasure
. Furthermore, restriction may be requested if the data is no longer required but is necessary for the establishment, exercise or defence of legal claims
. In the event of an objection to processing pursuant to Article 21(1) of the GDPR, the right to restriction also applies until it is clarified whose interests prevail.
If the processing of personal data is restricted, such data may, apart from storage, only be processed with the data subject’s consent or for the establishment, exercise
or defence of legal claims, to protect the rights of other natural or legal persons, or for reasons of an important public interest of the EU or a Member State.

2. Data Controller
The data controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:
NGOKWA Travells
Address: Arusha
Website: ngokwatravells.com
Email: [email protected]
Telephone: +4915153381201

3. Data processors
We work with various data processors who process data on our behalf. These service providers are contractually obliged to treat the data as confidential and to use it exclusively
within the scope of the respective service. In addition, there are cases where responsibility for data processing is shared with other bodies. In such cases,
responsibilities are clearly defined and documented to ensure compliance with data protection requirements.

4. Definitions
To ensure the transparency of this privacy policy and to make it understandable to everyone, this policy primarily uses terms that are also defined in the
General Data Protection Regulation (GDPR). The full legal definitions can be found in Article 4 of the GDPR. The most important terms in connection with this privacy policy are explained below:
Personal data: This includes all information relating to an identified or identifiable natural person (hereinafter referred to as the ‘data subject’). A person is considered to be
identifiable if they can be identified, directly or indirectly, in particular by association with an identifier such as a name, an identification number, location data, an online identifier (e.g. a cookie) or
one or more specific characteristics that express the physical, physiological, genetic, mental, economic, cultural or social identity of that person.
Processing: This term covers any operation or set of operations which is performed on personal data, whether or not by
automated means. This may include the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of data.
Controller: This is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of
personal data. Processor: A natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
Consent: Any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear
confirmatory action, signifies agreement to the processing of personal data relating to him or her.
Website: The website refers to the entire online offering provided by the controller under a specific URL. This includes all content, information, functions and services published by the controller
that are made available to the user via this URL. The website serves as a digital platform for the provision of information and services, and for interaction between the controller and users. End device: An end device is an electronic device capable
of accessing the internet and loading web pages. This includes, among other things, computers, laptops, tablets and smartphones. These definitions help to better understand the privacy policy and to grasp the meaning of the terms used.

5. Hosting
This website is hosted on the servers of an external service provider to ensure that you can use this online service reliably and securely.
Data processing by the hosting provider is carried out in accordance with Article 6(1)(f) of the GDPR, as the controller has a legitimate interest in providing a stable and secure website.
Should it be necessary to obtain the user’s consent (for example, for the use of certain cookies or tracking technologies), data processing is based on the user’s consent
in accordance with Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG. You may withdraw your consent at any time with future effect.
The hosting provider is: Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany
Details regarding data processing and data protection can be found in the hosting provider’s privacy policy. This can be found here: https://www.hetzner.com/de/legal/privacy-policy/
To ensure that your data is processed in accordance with the applicable data protection regulations, a data processing agreement (DPA) has been concluded with the hosting provider . This agreement obliges the hosting provider to process
the personal data of website visitors exclusively in accordance with the instructions of the data controller and in compliance with the GDPR. The hosting provider guarantees comprehensive protection of your data through technical and organisational measures.

6. Legal basis for data processing
The processing of your personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and other relevant legal provisions. Depending on the purpose of the
data processing, different legal bases apply. If you have consented to the processing of your personal data, this is carried out on the
basis of your consent in accordance with Article 6(1)(a) of the GDPR. This applies in particular to the processing of special categories of personal data in accordance with Article 9(2)(a) of the GDPR
and to the transfer of personal data to third countries in accordance with Article 49(1)(a) of the GDPR. You may withdraw your consent at any time.
The processing of your data may be necessary for the performance of a contract or for the implementation of pre-contractual measures and, in this case, is carried out on the basis of Article 6(1)(b) of the GDPR.
Furthermore, processing may be necessary to comply with legal obligations, in which case it is carried out in accordance with Article 6(1)(c) of the GDPR.
In certain cases, processing is carried out to safeguard the legitimate interests of the controller or a third party, provided that your interests or fundamental rights and freedoms do not override these.
This processing is based on Article 6(1)(f) of the GDPR. For certain processing operations, national regulations, such as Section 25 of the TTDSG
regarding the storage of cookies or access to information on your device, may also apply. The applicable legal bases are explained in detail in the specific
sections of this privacy policy. Where your data is required for the performance of a contract or for the implementation of pre-contractual measures
, the processing of your data is based on Article 6(1)(b) of the GDPR.
Where data processing is necessary to comply with a legal obligation, it is based on Article 6(1)(c) of the GDPR.
Furthermore, data processing may be carried out on the basis of legitimate interests in accordance with Article 6(1)(f) of the GDPR. The specific legal bases in each individual case are explained in the
following sections of this privacy policy.

7. Data transfer to non-EU countries with inadequate data protection standards and US companies not certified under the EU-US Data Privacy Framework (DPF)
If this website uses tools provided by companies based in non-EU countries with inadequate data protection standards, or US tools whose providers are not certified under the EU-US Data Privacy Framework (DPF),
your personal data may be transferred to and processed in those countries. Please note that in third countries deemed
unsafe under data protection law, a level of data protection equivalent to that of the EU cannot be guaranteed. As the USA is considered an unsafe third country, a level of data protection comparable to that of the EU is generally not guaranteed.
Data transfers to the USA are therefore only permitted if the recipient either holds certification under the “EU-US Data Privacy Framework” (DPF)
or has appropriate additional safeguards in place. Detailed information on possible transfers to third countries, including the data recipients, can be found in this privacy policy.

8. Retention period
Unless a more specific retention period is stated in this privacy policy, personal data will be retained by the controller until the purpose for which the data is processed
no longer applies. If a legitimate request for erasure is made or consent to data processing is withdrawn, the relevant data will be erased, provided there are no other
legally permissible grounds for storing the personal data (e.g. retention periods under tax or commercial law). In such cases, erasure will take place once
these grounds no longer apply. The data controller stores personal data only for as long as is necessary to fulfil the respective purposes for which the data was collected. These include, in particular, the
fulfilment of contractual obligations, compliance with statutory retention periods, and the protection of the data controller’s legitimate interests, such as IT security and protection against
misuse. If the processing of personal data is based on consent, the data will be stored until such consent is withdrawn by the data subject. Such a
withdrawal is possible at any time with effect for the future. Thereafter, the data will be deleted immediately, unless there are statutory retention obligations or other overriding legal reasons that necessitate further storage. In summary, personal data is deleted once the purpose has been fulfilled or the
legal basis for storage no longer applies, unless there are continuing legal obligations or legitimate interests that justify further storage.

9. Security measures and data minimisation
Comprehensive technical and organisational measures are taken to effectively protect your personal data against accidental or unlawful destruction, loss,
alteration or unauthorised disclosure or access. Care is taken to ensure that only the data strictly necessary for the respective purpose is collected
and processed. This data minimisation strategy helps to significantly reduce the risk of misuse and unauthorised access. The security measures are
continuously updated to reflect the latest technological standards in order to ensure a consistently high level of protection for your data.

10. SSL/TLS encryption
To protect the security of your data during transmission, state-of-the-art encryption methods (e.g. SSL or TLS) are used via HTTPS. SSL
(Secure Socket Layer) and TLS (Transport Layer Security) are protocols for encrypting data transmissions over the internet. This ensures that the data exchanged between your browser and
the server is protected against unauthorised access. You can recognise an encrypted connection by the fact that the browser’s address bar changes from “http://” to “https://”
and by the padlock icon in your browser bar.

11. Storage of user information in log files
Each time the website is accessed, general information transmitted by your browser to the server is automatically collected. This information is stored in so-called log files and generally includes:
a) IP address of the requesting computer
b) Date and time of access
c) Name and URL of the file accessed
d) Website from which access is made (referrer URL)
e) Browser used and user agent string
f) Operating system
g) Name of your internet service provider
h) HTTP status code
This data is stored for security reasons, to ensure the website connects smoothly, to facilitate convenient use of the website, to evaluate system security and stability and for other administrative purposes.
The legal basis for data processing is Article 6(1)(f) of the GDPR. The legitimate interest arises from the stated purposes of data collection. Under no circumstances will the collected data be used for the purpose of drawing conclusions
about your identity. The stored data will be anonymised or deleted, provided there are no legal retention obligations.

12. Cookies
This website uses cookies. These are small files that your browser creates automatically and which are stored on your device (laptop, tablet, smartphone, etc.) when you visit the site.
Cookies do not cause any damage to your device and do not contain viruses, Trojans or other malware. Information is stored in the cookie that relates to the specific device being used.
However, this does not mean that the controller thereby gains direct knowledge of your identity. The use of cookies serves, on the one hand, to make the use of the website more convenient for you.
For example, the controller uses so-called session cookies to recognise that you have already visited individual pages of the website. These are automatically deleted when you leave the site.
In addition, the controller also uses temporary cookies to optimise user-friendliness; these are stored on your device for a specific, defined period.
If you visit the site again to use the services, the system automatically recognises that you have already been there and which entries and settings you have made, so that you do not have to enter them again.
Furthermore, the controller uses cookies to statistically record the use of the website and to evaluate it for the purpose of optimising the service offered to you. These cookies enable the controller, upon a subsequent visit
to the site, to automatically recognise that you have already been there. These cookies are automatically deleted after a defined period of time.
The data processed by cookies is necessary for the aforementioned purposes to safeguard the legitimate interests of the controller and third parties in accordance with Article 6(1)(f) of the GDPR.
Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or so that a notification always appears before a new cookie is created.
However, completely disabling cookies may mean that you cannot use all the features of the website.

13. Use of the contact form
If you have any questions, you can contact the data controller using the form provided on this website. In order to identify the person making the enquiry and to
be able to respond to it, the following details are required: first name, surname, nationality, email address and telephone number. Data processing for the purpose of contacting the controller is carried out in accordance with Article 6
(1)(a) of the GDPR on the basis of voluntary consent. The personal data collected for the use of the contact form is routinely deleted once the enquiry has been dealt with.

14. Enquiries by email or telephone
You may submit enquiries to the data controller by email or telephone. The personal data provided in this context (e.g. name, email address, telephone number and
the enquiry itself) will be processed and stored by the data controller solely for the purpose of handling the enquiry and any follow-up questions. The legal basis for this data processing is Article 6(1)(b) of the GDPR,
as the processing is necessary for the performance of a contract or for the implementation of pre-contractual measures. If the processing is not related to a contract, it is carried out on the basis of Article 6(1)(f)
of the GDPR, as the controller has a legitimate interest in processing and responding to the enquiries.

15. Registration on the website
It is possible to register on the website. The data provided for this purpose will be used by the controller solely for the purpose of using the specific service or offering for which registration is being carried out.
The mandatory information requested during registration must be provided in full. Otherwise, the registration will be rejected. In the event of significant changes, such as to the scope of the service or technically necessary changes
the controller will use the email address provided during registration to notify you accordingly. The processing of the data entered during registration is based on the consent
of the users (Art. 6(1)(a) GDPR). Consent that has been given may be withdrawn at any time. To do so, an informal notification by email to the controller is sufficient. The lawfulness of the data processing that has already taken place remains unaffected by the withdrawal.
Sending to existing customers without consent Newsletters are sent to existing customers even without their express consent under certain
conditions. This is permitted under Article 6(1)(f) of the GDPR if the following conditions are met: a) Existing customer status: The customer has provided their email address in connection with the sale of a product or service.
b) Direct marketing for our own similar products or services: The newsletter contains only advertising for our own similar products or services.
c) Notice of the right to object: The customer was clearly informed, both at the time of collecting the email address and in every newsletter, that they may object to the use of their email
address at any time, without incurring any costs other than the transmission costs in accordance with standard rates.
d) No objection from the customer: The customer has not objected to the use of their email address.
This method of sending newsletters is based on the controller’s legitimate interest in informing existing customers about similar products or services and maintaining the business relationship.
The data is processed in accordance with Article 6(1)(f) of the GDPR. Customers may, of course, object at any time to the use of their email address for this
purpose. To do so, they need only send an informal email to the controller or use the “unsubscribe” link in the relevant newsletter.

16. Processing of customer and contract data
Personal customer and contract data is collected, processed and used for the purpose of establishing, defining the terms of and amending contractual relationships.
This may include name, address, email address and telephone number. This information is necessary in order to provide services and to communicate.
Depending on the chosen payment method, payment information such as credit card details, bank account details
or information regarding other payment services is also collected, which is used exclusively for the payment process. In addition, usage and order data is processed, including information regarding
orders, the services used, prices and delivery details. Personal data relating to the use of this website (usage data) is only collected, processed and used
to the extent necessary to enable the user to use the service or to bill them. The processing of personal data is based on various legal grounds. In accordance with Art.
6(1)(b) of the GDPR, data processing takes place for the performance of a contract or for the implementation of pre-contractual measures, for example to process orders and provide services.
Furthermore, processing takes place in accordance with Article 6(1)(c) of the GDPR to fulfil legal obligations, including statutory retention requirements. In addition, processing takes place in accordance with Article 6(1)(f) of the GDPR
to safeguard legitimate interests, such as improving services and ensuring IT security. The customer data collected will be deleted upon completion of the order or termination of the business relationship and expiry of any applicable
statutory retention periods. Statutory retention periods remain unaffected.

Terms and Conditions

NGOKWA Travells, hereinafter referred to as ‘the Company’, accepts bookings in accordance with the terms and conditions set out herein.

The information provided in NGOKWA Travells’ General Terms and Conditions is important. Please ensure that you read the following information carefully and understand its implications.
We are happy to answer any questions you may have regarding our terms and conditions. We thank you for your booking and look forward to welcoming you.

Booking:
Bookings and subsequent contracts shall be deemed to have been concluded in Arusha, Tanzania, and shall be governed by the laws of the United Republic of Tanzania.The place of jurisdiction is Arusha, Tanzania.The Company reserves the right to refuse any booking without giving reasons.

Payment terms:
A deposit of 30% is required to secure a booking. This deposit forms part of the total amount and will be deducted from the final tour price.
Full payment must be made at least 45 days before the start of the trip.
If full payment of the total amount is not received on time, the company reserves the right to consider the booking cancelled and to retain the deposit. For bookings made less than 45 days before the start of the trip, the full amount must be paid immediately to secure the reservation.
All bank charges and transaction fees are payable by the customer.
The amount shown on our invoice is the amount that must be received in our company’s account for the booking to be considered fully paid.
Please ensure that the quotation, including details of the number of participants, dates, accommodation, transport
and all other services to be provided, is clear and correct
before you confirm the booking in writing and transfer the deposit.

Booking changes:
A processing fee of USD 50 per person applies for changes to existing bookings made by the customer.Cancellations only take effect from the date on which the company receives written notification of the cancellation by email.
In the event of a cancellation, the deposit paid will be retained in full by the company.The cancellation fees are as follows:
- up to 90 days before departure: 30% of the tour price
- up to 45 days before departure: 50% of the tour price
- less than 45 days before departure: 90% of the tour priceThe company reserves the right to cancel trips at any time at its own discretion and without prior notice,
provided this is necessary for compelling reasons.In this case, we will refund all payments already made in full.
This refund fully settles all claims of the customer.
Further claims for damages of any kind against the company are excluded.

Entry – Passports – Visas:
It is the customer’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccination
and all other necessary documents for Tanzania and Kenya are in order.The company cannot be held liable for any consequences, damages or claims
if the customer fails to obtain the relevant documents properly before the start of the trip.

Luggage:
All luggage and personal belongings remain the customer’s responsibility at all times,
and the company accepts no liability for loss of or damage to personal belongings, for whatever reason.

Risk:
The customer acknowledges that all tours are of an adventurous nature and involve a certain degree of personal risk.Neither the company nor any of its representatives can be held liable in any way for injuries,
deaths or damage to property, regardless of the cause.The customer hereby indemnifies the company and holds the company, its representatives,
agents and vicarious agents harmless from any claims of this nature.The customer assumes full responsibility for all associated risks.

Authority on the tour:
The decisions made by the company’s guide/driver during the tour are final and binding at all times.The customer must comply with the laws, customs and foreign exchange regulations of Tanzania and Kenya at all times.

Marketing:
The company reserves the right to use
photographs and videos taken during the tours for marketing or other promotional materials.The customer hereby consents to the use of these photographs and authorises the company
to retain the copyright to these photographs and materials.

Force majeure:
Unforeseen circumstances, including but not limited to war, mechanical breakdowns,
weather, civil unrest or other unforeseen causes beyond the Company’s control,
may result in delays or changes to the tour.The Company accepts no liability for such events or their consequences.

Price changes:
All our prices are based on current national park fees and taxes.
Should the authorities decide to increase fees and taxes – even if this is not currently planned –
we would be obliged to pass on these increases retrospectively.

Legal Notice

Name: NGOKWA Travells
Owner: Songoro Sembere Ndaiya
Head office adress: Arusha, Sombetini, Banda Mbili
E-Mail: [email protected]
Website: ngokwatravells.com
Registration Number: 633607
Tax number: TIN 132-907-218

Editorial responsibility: Songoro Sembere Ndayia und Sonja Paintner

Consumer Dispute Resolution/Universal Arbitration Board:
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.Liability for content:
As a service provider, we are liable for our own content on these pages in accordance with general laws.
However, we are not obliged to monitor transmitted or stored third-party information or to investigate circumstances
that indicate illegal activity.Any obligation to remove or block the use of information in accordance with general laws remains unaffected by this.
However, liability in this regard is only possible from the time we become aware of a specific legal infringement.
Should we become aware of any such infringements, we will remove this content immediately.Liability for links:
Our website contains links to external third-party websites over whose content we have no influence.
We therefore cannot accept any liability for this external content.
The respective provider or operator of the linked pages is always responsible for their content.
The linked pages were checked for possible legal infringements at the time the links were created.
No illegal content was identifiable at the time the links were created.
However, continuous monitoring of the content of the linked pages is not reasonable without concrete evidence
of a legal infringement.
Should we become aware of any legal infringements, we will remove such links immediately.

Copyright:
The content and images on these pages created by the site operators are subject to German copyright law.
The reproduction, adaptation, distribution and any form of use beyond the scope
of copyright law require the written consent of the respective author or creator.
Downloads and copies of this site are not permitted.Where the content of this site has not been created by the operator, the copyrights of third parties are respected.
In particular, third-party content is identified as such.
Should you nevertheless become aware of a copyright infringement, please notify us accordingly.
Upon becoming aware of any infringements, we will remove such content immediately.